In order to provide the best possible help desk services, we have provided a FAQ section that will provide answers to the most common support queries. We have also provided several configuration guides or access to live support via call centre.
We offer 3 types of support:
Setup walk-throughs and a comprehensive FAQ section
Submit a support ticket via Email
Give our technical department a call
Self Help Support
Please read through the FAQ section to get answers to the most common support queries
Click to view Frequently Asked Questions
Click to view MAXITEC's Technical Settings
Alternatively proceed to our Step-by-Step setup guides to setup your MAXITEC account.
Dial-up Account Setup
Visual Guide to setting up your Internet Account
Email Account Setup
Visual Guide to setting up your Email Account
ADSL / Broadband Router Setup
Visual Guide to setting up your ADSL / Broadband Router
Alternatively click here to send the Help Desk an email: Email the Help Desk
Telephonic support is available from 7:45 to 17:45 on weekdays and from 09:00 to 12:00 on Saturdays. Email support is monitored 24 hours a day via a paging system. You can also contact support here. Emergency after hours support is available until 9pm daily.
Please Note: Clients based in and around Hermanus may bring their computers to our offices. We will fix any internet related problems free of charge. Cape Town based clients can contact Gist for the same service.
Getting the most out of Live Support:
- Before contacting the help desk, make sure you have searched for your query on our FAQ section
- Have either your Client Number, email address or Username ready before calling
- Know which Operating System you are running
- Know which Email Client you are running
- The type of connection you have with MAXITEC
Support Contact Details
|Tel:||086 1234 777|
Rothnic Croft Building
|Cell:||082 776 4942|
After hours until 9pm
Please Note: When you call support, be prepared to be asked numerous questions, as this assists our Support Staff in trouble-shooting the problem. Although you may feel a question they ask is irrelevant to the problem at hand, there is method to the madness. Please bear with us as we will do our best to solve your problem as quickly as possible.